Select Customer for Explanation
78%
High Risk
XGBoost v2.3.1
SHAP Force Plot
Shows how each feature pushes the prediction from the base value (average prediction) to the final output.
Increases churn risk
Decreases churn risk
SHAP Waterfall
Feature Contributions
Contract (Month-to-Month)
+0.28
Tenure (4 months)
+0.21
Support Tickets (5)
+0.15
Monthly Charges ($89)
+0.08
Internet Service (Fiber)
-0.05
Global Feature Importance (SHAP Summary)
SHAP Dependence: Tenure
SHAP Dependence: Monthly Charges
Counterfactual Explanation
What changes would flip this customer from high-risk to low-risk?
Change Contract
Month-to-Month
1-Year
-23% churn probability
Resolve Support Tickets
5 open
0 open
-12% churn probability
Combined Effect
78% risk
28% risk
High → Low Risk